Costco Photo Organizer questions & answers

Costco Photo Organizer 1.4 is a program to edit, print and share photographs
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Question by ranscapes
439 views
December 7, 2016

I have downloaded Costco Photo Organizer. Where/how do I sign in and when do I get acknowledgement of said "download"?

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Answer by Alex Urbach

After the plugin has been downloaded and installed, activate it from the supported application (eg. Lightroom) and enter the details of your account. If you don't have an account, visit the link below to create one.

This is how it should look like:

Click to viewExport options

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Question by Randy
391 views
July 29, 2016
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Answer by Alex Urbach

No, the software doesn't appear to be available for usage on Windows. It was available for a limited time, but I see they've replaced it with a mobile app, that doesn't work as well. I've tried to access the link and an error popped instead. However, the application might be available for customers, therefore login with your username and password on the official website: http://www.costcophotocenter.com/Help#/topic/contact-a-customer-service-agent-now

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Question by Guest
392 views
June 15, 2014
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Answer by Mary Nett

Unfortunately, you cannot download images from your camera with this application. Costco Photo Organizer is a tool that helps you edit and organize your images. You can transfer your images from a camera with the help of a USB cable. Also, if you want a tool that helps you with this task you can take a look through Software Informer database.

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Question by Guest
596 views
September 4, 2012

I am using Costco Photo Center and updated the program. When I click on the "Pickup Prints at Costco" tab, then click the "Order Prints" button, and log in using my email and password, I get the error "Operation Failed. A problem was encountered while attempting to communicate with the costcophotocenter.com service. The costcophotocenter.com service is currently unavailable or experiencing problems. Please try again later." The only option is to click a button that says "Done". I have tried getting support through Costco, but they cannot help because they hired a third party, PreClick, to create this program for them. I tried email PreClick and got no response. I will try contacting them again via another mode of communication. Meanwhile, is there something else that I can do?

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Answer by Leonard Moore

Before you try connecting to the program, make sure that it is not blocked by Windows firewall or by a third party program's firewall. This is a fairly common behavior after an update. If this isn't your case, it is possible that you encounter problems with the login server. If the problem isn't fixed automatically in a few days, you don't have many options available. The PreClick company was acquired by Smilebox in September 2009. This might be the reason why you don't get any response from the developer.

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